About Our Practice
RIVERVIEW MEDICAL PRACTICE is not a ‘new’ practice, we are a ‘name change’ for the existing practices of Dr Sherri Roberts, Dr Coral Shaw and Dr Tina Salins.
As you may now be aware, Dr Tina Salins has retired after many years of service to the Mt Riverview and East Blaxland community. We at Riverview Medical Practice wish her a very enjoyable retirement and the time to pursue all her artistic and community pursuits. We do hope that Dr Tina’s patients will come and visit us as we endeavour to maintain the high standards of care that she offered.
Dr Coral Shaw and Dr Sherri Roberts will continue working as your local GP’s, however, now under the name of RIVERVIEW MEDICAL PRACTICE – ‘Healing through Lifestyle’ – being our vision statement.
We have now opened our new premises at 30 Rusden Road East Blaxland. Our phone numbers have remained the same, however, 30 Rusden Road is a much larger building.
We have a fully equipped Treatment Room for minor procedures as well as an IV Infusion Room for a number of intravenous treatments. A mobility access consultation room, Allied Health room, a much larger Waiting room and a Reception area that enables us to have multiple receptionists working together, and a number of phone lines available for our patients to contact us with ease.
Please take advantage of our ‘onsite’ parking when you come to visit us.
We are very much looking forward to our patients visiting us in our new premises!
From the Riverview Medical Practice Team.
Welcome to Our Family Medical Practice
Riverview Medical Practice is a Practice comprising of General Practitioners, Allied Health Providers, Pathology services and Specialists in complementary and general medicine located in East Blaxland.
Our focus is to concentrate on total care. Our aim is to look after our patients extensively, providing them the complete attention to detail they deserve.
When visiting Riverview Medical Practice, you will see Practitioners who are aware of your medical history and will use that knowledge to support you in your health journey.
At Riverview Medical Practice, we care for your health.
When you visit Riverview Medical Practice, our team can assist you with ensuring we record your information correctly.
They may ask you to state your:
- Cultural background,
- Translating & Interpreting services required,
- Patient identification,
- Date of Birth,
- updating contact details,
- Next of Kin details
- Emergency contact details
This is to assist with keeping your health record up to date and current.
We thank you for assisting our team with this information.
Riverview Medical Practice is a Private Billing practice. Payment is to be made at the time of the consultation. We have an EFTPOS facility to assist in making your payment and claim back from Medicare simple. If you have registered your bank account details with Medicare, we can initiate the Medicare rebate into your bank account immediately.
Riverview Medical Practice offers a Concession Fee schedule for Pensioners and Health Care Card Holders.
Telephoning the Practice
You are able to contact the practice by phone during the hours of 8:30am – 5:30pm Monday – Friday & 9:00am – 2:00pm on Saturdays.
We do advise, we are NOT able to put your call immediately through to the Doctors if they are in Consultation with another patient. We will take your details and return your call as soon as possible.
ALL URGENT calls are triaged by our practice Nurse, who will assist you with your requests. We advise for all Medical Emergencies please call ‘000’.
Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of Riverview Medical Practice to securely maintain your personal health information at all times. This information is only available to authorised staff and other team members involved in your care with your permission.
Feedback and Complaints Policy
Should you have any feedback or complaints about our practice, please feel free to discuss this with your doctor or our Practice Manager. We have a Complaint form also available at our Reception desk. This is completely confidential and will help us to improve our service to you.
If you feel your complaint has not been appropriately managed, you may choose to contact the Health Care Complaints Commission – email@example.com or call 02 9219 7444